Refund and Returns Policy

Small Heritage Return Policy

Returns

SmallHeritage.com wants you to be completely satisfied. We offer a 30-day from delivery date money back guarantee. (15 days for clearance items). (Items must be returned to Small Heritage by the 30-day or 15-day mark in order for the refund to apply.) Please note that all item(s) must be returned in new condition with price tags and packaging intact. Original shipping costs are non-refundable. If an item was sold with “Free Shipping”, the original, actual outgoing shipping charges will be deducted from your refund. Refunds of $100.00 or more are subject to a 15% restocking fee. Refunds can only be credited to the original form of payment used at the time of purchase. All refunds are processed within 5-7 business days from receipt, however please expect for up to 30 days for the refund to post to your billing statement. 

Return Instructions:

• • Item(s) must be returned in new condition with tags intact
  • Repack the item(s) in a secure package with all original packaging
  • Include a copy of the packing slip which includes your name, order number and item number(s) along with the filled out returned merchandise form next to the return label.
  • We recommend that you choose a trackable shipping method to ensure the safety of your shipment. We are not responsible for lost packages.
  • Return your package to:
  Small Heritage Company
  Attn: Web Returns
  12807 SHERMAN WAY # 1007, North Hollywood, California, 91605-5034, US

Receiving our Messages

If you have a spam program, such as Spam Arrest or one that verifies your sender by their email address, you will need to verify our email address. Please authorize all email addresses that end in SmallHeritage.com.

Checking your order statusOnce your order has shipped you may check the status of your order by going to Track Your Order or logging into your account.