Frequently Asked Questions (FAQ)

What types of jewelry do you offer?

At Small Heritage LLC, we specialize in offering handcrafted necklaces, bracelets, earrings, and rings inspired by a diverse range of cultural heritages, including Viking, Celtic, Slavic, Chinese, Egyptian, Armenian, and more. Our carefully curated collection showcases vintage-inspired designs that pay tribute to these rich cultural histories, while using high-quality materials to create exquisite and timeless pieces that you’ll treasure for years to come.

Do you offer custom jewelry design services?

We currently do not offer custom jewelry design services. At Small Heritage LLC, we focus on providing a carefully curated collection of unique, handcrafted pieces inspired by various cultural heritages.

What materials do you use in your jewelry?

At Small Heritage LLC, we are committed to using high-quality materials in our jewelry creations. Our pieces are primarily crafted from durable stainless steel and sterling silver, ensuring their lasting beauty and resilience. Additionally, we incorporate leather rope in some of our designs to add a touch of rustic charm and versatility to our collection.

How do I determine my ring size?

You can refer to our ring size guide available on our website at smallheritage.com/ring-size-guide to help you find the perfect fit.

What is your return policy?

We offer a return policy tailored to the type of jewelry you purchase. For fashion jewelry, we provide a 30-day return policy on unworn items in their original condition and packaging. For fine jewelry, we offer a 14-day return policy under the same conditions. Please visit smallheritage.com/returns for more information on our return process and to learn about any additional requirements.

How long will it take to receive my order?

Orders are typically processed within 1-2 business days and shipped via your selected method. Shipping times may vary depending on the destination and shipping method chosen.

Do you ship internationally?

At the moment, we do not offer international shipping. However, expanding our shipping options to include international destinations is part of our future plans. We appreciate your interest in Small Heritage LLC and encourage you to stay connected with us for updates on our shipping policies and other exciting developments.

Can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment. If you have any questions regarding your order tracking or shipping, please feel free to reach out to us at support@smallheritage.com, and we’ll be happy to assist you.

How can I care for and clean my jewelry?

To ensure your Small Heritage LLC jewelry maintains its beauty, we recommend gently cleaning it with a soft cloth and avoiding exposure to chemicals or abrasive materials. Store your jewelry in a cool, dry place when not in use.

How do I contact customer service?

We’re here to help! You can contact our customer service team at support@smallheritage.com and we will reach you out within 24-48 hours.

If you have additional questions or need further assistance, please don’t hesitate to reach out to us. We’re always happy to help!